FAQ Stocketik
Who are we?
StockEtik is an innovative online wholesale platform, created in 2023 and managed by the dynamic StockEtik SAS company. We specialize in the wholesale of miscellaneous items, exclusively online, at competitive prices. Our mission, initiated by our visionary founders Antoine Gendron and Benoît Vernon, is to radically transform wholesale purchasing for professionals. Strengthened by our human and capital links with VEGEA (€14.5 million in sales by 2023), France's leader in promotional products, we aim for excellence and customer satisfaction.
Who can order?
At StockEtik, we welcome all customers as long as they order in bulk: professionals, associations, the public sector, private individuals. Our varied range meets a multitude of needs and requirements.
How does 100% online purchasing work?
Our process is designed to be intuitive: select your product, adjust features (quantity, colors, sizes), and finalize your order in just a few clicks.
How do I track my order?
Follow the progress of your order in real time from your user account. You'll also be notified by e-mail of important updates, particularly during shipment.
Can I cancel or modify an order?
You can cancel or modify your order before it ships. Contact our customer service department promptly for any changes.
What are the delivery times?
Enjoy fast delivery, usually within 3 working days, thanks to our stock availability in the European Union. For urgent requirements, contact us for accelerated delivery.
How are shipping costs calculated?
Our standard shipping charges are included in the delivery cost. Please make sure you are available at the delivery address during office hours.
Which countries do you ship to?
Delivery possible throughout Europe, including Switzerland.
For French overseas departments and territories or outside Europe, we deliver to a forwarding agent in Metropolitan France. Taxes and customs duties are at the customer's expense.
How to contact us
Our expert team, based in France, is ready to answer your questions. Contact us via the online form or by phone during office hours.
What are the payment options?
Secure payment by card or bank transfer, with the guarantee of transactions protected by Société Générale.
How are prices calculated?
Our prices, displayed exclusive of tax, include delivery charges, offering transparency and clarity.
How can I order a sample?
Discover the quality of our products by ordering samples directly online.
What if I can't find the item I'm looking for on the site?
If you can't find the item you're looking for, submit your request via our contact form. Our team will provide you with personalized, responsive advice.
How do you guarantee product quality?
At StockEtik, quality is our priority. All our products are rigorously selected and tested to ensure compliance with quality and durability standards. Our team of experts ensures that every item meets our customers' expectations.
Can I order made-to-measure products?
Absolutely. We offer customization options for many products. Contact our customer service department to discuss your specific requirements and the customization options available.
Is there a minimum order quantity?
Yes, being a wholesale supplier, we have a minimum order quantity on most products. Specific details are listed on each product page.
How does the returns process work?
If you are not satisfied with your order, we offer a simple returns process. Contact our customer service department within 14 days of receipt to initiate the returns process.
Do you offer discounts for bulk orders?
Yes, we offer sliding-scale prices on bulk orders. The higher the quantity ordered, the lower the unit price. Contact us for a personalized quote.
Is it possible to schedule a delivery for a specific date?
We understand the importance of planning and do our best to accommodate specific delivery requests. Please indicate your delivery preferences when ordering or contact our customer service department.
Do you offer consulting services for product selections?
Yes, our team of specialists is available to help you choose the products best suited to your needs. We offer personalized advice to ensure your selection is perfectly aligned with your goals and budget.
How can I get an invoice for my order?
Once your order has been finalized, a detailed invoice will be automatically generated and available in your user account. You can also request a hard copy when ordering.
Are there any restrictions on the types of products you sell?
We strive to offer a wide range of products. However, certain restrictions may apply depending on legal standards and our company policies. For more details, please consult our terms and conditions.
Do you offer eco-responsible products?
Yes, we are committed to sustainable development and offer a selection of eco-responsible products. You can find them in our online catalog under the dedicated category.